2025 Work Trend Index Annual Report

Leading in the AI era requires a new skill set: the ability to direct, manage, and collaborate with AI agents. The Microsoft Work Trend Index Annual Report identifies 7 signs of an "agent boss" mindset, helping you assess readiness and guide development in your team. Download the report for actionable insights and contact Service Desk Group LLC to discuss building these skills into your workplace strategy.

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2025 Work Trend Index Annual Report published by Service Desk Group LLC

Being born out of a 35 year old global consultancy group we had established very close partnerships with the world’s leading manufactures, trailblazers, innovators and vendors and still today we sit on many customer advisory boards giving the customer perspective.

We are experienced professionals with many years of experience in IT security, network operations, IT engineering and Service desk.

With relationships with all the major vendors and distributors we are able to source and procure equipment for your organisation.

Our relationships gives us access to road-maps, senior resource and preferential pricing. We have vast experience in the enterprise space having setup systems and security in over 25 countries along with the challenges that brings. In addition we have solved IT problems for small and medium customers. We have discussed technology solutions with financial institutions and have enacted Cyber Incident Response for small companies. Large or small we have the experience to help you.

Some of the services we provide are in these following areas:

Cyber Security – Security Operations, System hardening, Penetration testing, Patching, Cyber Insurance, Security applications
Network Operations, Network hardware, Troubleshooting
Service Desk – Level 1 & 2 both human and AI assisted
Equipment financing and re-financing