Cummins uses Microsoft Purview to automate information governance more efficiently in the age of AI | Microsoft Customer Stories
Information governance is essential for managing data privacy and risk, especially in the age of AI. This customer story shows how Cummins uses Microsoft Purview to automate its information governance, enabling efficiency, compliance, and confidence in data management. Read the story to learn how Microsoft Purview can help your organization automate information governance, reduce manual tasks, and support compliance. Contact Service Desk Group LLC to learn more about implementing Purview in your business.
Why did Cummins choose Microsoft Purview?
Cummins opted for Microsoft Purview because it offered advanced and flexible solutions that aligned with their information governance approach. They recognized the importance of providing secure, clean data for generative AI tools like Microsoft 365 Copilot, which is critical for generating accurate responses.
How does Cummins manage data classification?
Cummins automates data classification and sensitivity labeling through Microsoft Purview Information Protection. This solution allows them to enforce data sensitivity levels and protections, automatically labeling and classifying millions of files, which helps streamline their data management processes.
What benefits has Cummins seen from using Microsoft Purview?
Since implementing Microsoft Purview, Cummins has improved its data management by automating 10-15% of its global record schedule and reducing outdated files, leading to cost savings on storage and maintenance. The integration of sensitivity labels has also enhanced data security and compliance across their Microsoft 365 environment.

Cummins uses Microsoft Purview to automate information governance more efficiently in the age of AI | Microsoft Customer Stories
published by Service Desk Group LLC
Being born out of a 35 year old global consultancy group we had established very close partnerships with the world’s leading manufactures, trailblazers, innovators and vendors and still today we sit on many customer advisory boards giving the customer perspective.
We are experienced professionals with many years of experience in IT security, network operations, IT engineering and Service desk.
With relationships with all the major vendors and distributors we are able to source and procure equipment for your organisation.
Our relationships gives us access to road-maps, senior resource and preferential pricing. We have vast experience in the enterprise space having setup systems and security in over 25 countries along with the challenges that brings. In addition we have solved IT problems for small and medium customers. We have discussed technology solutions with financial institutions and have enacted Cyber Incident Response for small companies. Large or small we have the experience to help you.
Some of the services we provide are in these following areas:
Cyber Security – Security Operations, System hardening, Penetration testing, Patching, Cyber Insurance, Security applications
Network Operations, Network hardware, Troubleshooting
Service Desk – Level 1 & 2 both human and AI assisted
Equipment financing and re-financing