KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.

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KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service published by Service Desk Group LLC

Being born out of a 35 year old global consultancy group we had established very close partnerships with the world’s leading manufactures, trailblazers, innovators and vendors and still today we sit on many customer advisory boards giving the customer perspective.

We are experienced professionals with many years of experience in IT security, network operations, IT engineering and Service desk.

With relationships with all the major vendors and distributors we are able to source and procure equipment for your organisation.

Our relationships gives us access to road-maps, senior resource and preferential pricing. We have vast experience in the enterprise space having setup systems and security in over 25 countries along with the challenges that brings. In addition we have solved IT problems for small and medium customers. We have discussed technology solutions with financial institutions and have enacted Cyber Incident Response for small companies. Large or small we have the experience to help you.

Some of the services we provide are in these following areas:

Cyber Security – Security Operations, System hardening, Penetration testing, Patching, Cyber Insurance, Security applications
Network Operations, Network hardware, Troubleshooting
Service Desk – Level 1 & 2 both human and AI assisted
Equipment financing and re-financing

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KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service