Surface Support Portal overview - Surface
Microsoft's Surface Support Portal, which caters to businesses by offering streamlined device support and service management, saves you time and resources. Your entire history of exchanges, repairs and technical support can be easily tracked on the portal. You won't have to worry about unauthorized access, either, as robust authentication processes bolster security. And guess what? Qualified Surface technicians are always ready to help, through chat or over the phone. The ultimate resource is right at your fingertips. Check out this week's main feature: an in-depth demo of how exactly the Surface Support Portal works. You'll also get a detailed look at features like warranty status, entitlements, and eligibility for advanced warranty programs. With this new, efficient platform, you can easily transform your IT administration process, rethink your outdated procedures, and experience a more streamlined operation with Microsoft. Contact us to learn more and get started today!
What is the Surface Support Portal?
The Surface Support Portal is a centralized solution designed for Microsoft 365 Business customers to manage their Surface devices. It provides features such as warranty tracking, device repair requests, and Windows Autopilot registration, ensuring efficient support and service management for businesses.
How do I access the Surface Support Portal?
To access the Surface Support Portal, you need to validate your organization’s Microsoft tenant. If your organization already has a tenant, contact your administrator to create a user account. If not, you can create one by providing your organization’s details and confirming your identity. After completing the onboarding process, you can sign in through the Microsoft 365 Admin Center.
How can I manage device warranties?
The Surface Support Portal allows you to easily manage your Surface device warranties. You can view the coverage status of each device, track warranty timelines, and monitor the status of your service orders, ensuring that you stay informed about your devices' warranty details.
Surface Support Portal overview - Surface
published by Service Desk Group LLC
Being born out of a 35 year old global consultancy group we had established very close partnerships with the world’s leading manufactures, trailblazers, innovators and vendors and still today we sit on many customer advisory boards giving the customer perspective.
We are experienced professionals with many years of experience in IT security, network operations, IT engineering and Service desk.
With relationships with all the major vendors and distributors we are able to source and procure equipment for your organisation.
Our relationships gives us access to road-maps, senior resource and preferential pricing. We have vast experience in the enterprise space having setup systems and security in over 25 countries along with the challenges that brings. In addition we have solved IT problems for small and medium customers. We have discussed technology solutions with financial institutions and have enacted Cyber Incident Response for small companies. Large or small we have the experience to help you.
Some of the services we provide are in these following areas:
Cyber Security – Security Operations, System hardening, Penetration testing, Patching, Cyber Insurance, Security applications
Network Operations, Network hardware, Troubleshooting
Service Desk – Level 1 & 2 both human and AI assisted
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