Megacable introduced Microsoft 365 Copilot as a day-to-day productivity companion for employees who work intensively with information. Today, Copilot is enabled for more than 11,000 employees across the company.

Copilot is used to:

• Summarize lengthy documents and contracts
• Generate and refine presentations
• Summarize meetings and extract key actions
• Analyze data to support faster decision-making

One clear example is the sales organization. Out of an approximately 2,000-person sales team, 100 people already use Copilot to quickly access product and pricing information, which helps them respond to customers faster and with more accurate details.

Because Copilot is integrated into tools Megacable already uses, such as Microsoft 365, adoption has been smoother. Employees can stay in the apps they know (like Word, PowerPoint, Outlook, and Teams) while Copilot helps them work with more speed and consistency.

Megacable designed its AI strategy around two complementary pillars: the Megan chatbot and Microsoft 365 Copilot.

Megan is an internal corporate chatbot built on Microsoft technologies such as Azure AI Foundry. It connects to a database of thousands of Megacable corporate documents and uses information retrieval techniques to:

• Provide secure, company-specific answers
• Centralize internal knowledge that was previously dispersed
• Give employees fast access to policies, procedures, and technical information

In contrast, Microsoft 365 Copilot focuses on everyday productivity tasks—drafting, summarizing, analyzing, and organizing information inside the Microsoft 365 environment.

As Megacable’s Chief AI Officer describes it, “Megan gives us safe and specific answers based on our internal knowledge, while Copilot accompanies the daily work throughout the organization.” Together, they help the company:

• Turn scattered information into a single, trusted knowledge layer
• Support employees in both decision-making and execution
• Improve customer experience by giving teams the context they need at the moment they need it

Megacable is moving beyond traditional chatbots toward a federation of AI agents that are:

• Specialized by function (for example, customer service or network operations)
• Connected to corporate systems to access real-time data
• Governed by clear rules to ensure controlled, compliant behavior

These agents don’t just answer questions. They can query multiple systems—such as customer records, network status, and installed equipment—to build a complete view of an issue and support faster, more accurate responses. This is especially important when dealing with connectivity problems, where every second of downtime affects customers and businesses.

To scale this approach, Megacable plans to deploy dozens of specialized agents per area, creating a layer of intelligence that runs across the organization.

Security, privacy, and governance are central to this strategy. Megacable relies on Microsoft’s integrated environment, where:

• Data is protected within a single, secure platform
• AI usage stays within controlled, governed frameworks
• Existing tools like Microsoft 365 help accelerate safe adoption

As AI capabilities expand, Megacable is shifting from simply reacting to issues to building an operation that can anticipate, adapt, and evolve in line with customer and business needs. This reimagines not just how efficiently the company operates, but how flexibly it can scale and respond in a demanding environment.