Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
Rising support costs, complex device environments, and aging operating systems make it harder to control IT spend. This customer story shows how Fairview Health Services addressed those challenges by modernizing its Windows environment and moving to Windows 11, resulting in more than $3 million in savings. Read the customer story to see how OS modernization supported operational efficiency and cost reduction, then reach out to an expert from Service Desk Group LLC to discuss how similar results could be achieved in your organization.
What modernization initiatives did Fairview Health Services undertake?
Fairview Health Services focused on modernizing their legacy applications, policies, and governance models by adopting the Microsoft Modern Management framework. They rolled out solutions including Windows 11, Microsoft 365 E5, Microsoft Teams, Microsoft Defender, and Copilot over a 12-month period, which helped them improve operational efficiency and enhance patient care.
How did Fairview Health Services achieve cost savings?
By shifting to a cloud-based endpoint management solution with Microsoft Intune, Fairview streamlined their processes and reduced deployment costs significantly. They successfully upgraded over 80% of their devices through in-place upgrades, which minimized disruption and contributed to the overall cost savings.
What impact did the modernization have on employee experience?
The transition to Windows 11 led to a notable decrease in help desk tickets, dropping from over 4,200 to fewer than 500. This improvement contributed to an 11% increase in digital employee experience scores, highlighting the positive effects of system upgrades on workforce satisfaction and productivity.
Fairview Health Services saves over $3 million with Windows 11 OS modernization | Microsoft Customer Stories
published by Service Desk Group LLC
Being born out of a 35 year old global consultancy group we had established very close partnerships with the world’s leading manufactures, trailblazers, innovators and vendors and still today we sit on many customer advisory boards giving the customer perspective.
We are experienced professionals with many years of experience in IT security, network operations, IT engineering and Service desk.
With relationships with all the major vendors and distributors we are able to source and procure equipment for your organisation.
Our relationships gives us access to road-maps, senior resource and preferential pricing. We have vast experience in the enterprise space having setup systems and security in over 25 countries along with the challenges that brings. In addition we have solved IT problems for small and medium customers. We have discussed technology solutions with financial institutions and have enacted Cyber Incident Response for small companies. Large or small we have the experience to help you.
Some of the services we provide are in these following areas:
Cyber Security – Security Operations, System hardening, Penetration testing, Patching, Cyber Insurance, Security applications
Network Operations, Network hardware, Troubleshooting
Service Desk – Level 1 & 2 both human and AI assisted
Equipment financing and re-financing
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